Privacy Policy

Introduction

Matrigene Laboratories ("Matrigene," "we," "us," or "our") respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website (the "Website"), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect on the Website, through the Website's forms (such as our contact form, careers application, and self-pay test ordering), and through email or other communications between you and the Website. It does not apply to information collected offline or through any other means, including on any other website operated by any third party.

Health information we create or receive in connection with providing laboratory testing services — including test orders, specimen results, and related clinical records — is governed by our Notice of Privacy Practices, which describes our obligations under the Health Insurance Portability and Accountability Act ("HIPAA"). Where the two documents overlap, the Notice of Privacy Practices controls for protected health information.

Information We Collect

Information You Provide to Us

The information we collect on or through our Website may include:

• Contact information, such as your name and email address, when you submit our contact form
• Career application information, such as your name, email, phone number, position of interest, resume/CV file, and any cover message you choose to submit
• Order information when you purchase a self-pay test through our Shop, such as your name and email address; payment card details are collected and processed directly by our payment processor, Stripe — we do not receive or store your full card number
• Any other information you choose to send us, for example in the free-text fields of our forms

Information Collected Automatically

As you navigate through our Website, our hosting provider and standard web analytics tools may automatically collect certain technical information about your equipment, browsing actions, and patterns, such as your IP address, browser type, referring/exit pages, and the dates and times of your visits. We do not currently use this information to identify you individually.

Information From Third Parties

When you complete a purchase, our payment processor (Stripe) provides us with confirmation of your order and a limited set of transaction details (such as the last four digits of your card and the billing name/email) so that we can fulfill your order and provide customer support.

How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Respond to inquiries submitted through our contact form
• Review and respond to career applications
• Process, fulfill, and provide support for self-pay test orders placed through our Shop
• Operate, maintain, and improve our Website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Matrigene and others
• Comply with applicable legal, regulatory, and accreditation obligations

How We Share Your Information

We do not sell your personal information. We may disclose the information we collect to:

• Service providers who perform functions on our behalf, such as our payment processor (Stripe), email delivery provider, and website hosting provider
• Professional advisors, such as our accountants, auditors, and attorneys, where necessary in the course of the professional services they provide
• Regulators, law enforcement, or other parties when we believe disclosure is necessary to comply with any court order, law, or legal process, or to establish or exercise our legal rights or defend against legal claims
• A successor entity in connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

Cookies and Similar Technologies

Our Website may use cookies and similar technologies that are necessary for core functionality, such as remembering items you have added to your shopping cart. We do not currently use third-party advertising or cross-site tracking cookies. Most web browsers let you remove or reject cookies; please note that doing so may affect the availability and functionality of certain features on our Website, such as the shopping cart.

Data Retention

We retain personal information collected through the Website for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law (for example, tax, accounting, or laboratory record-keeping requirements).

Data Security

We have implemented reasonable administrative, technical, and physical measures designed to protect the personal information you provide from accidental loss and from unauthorized access, use, alteration, and disclosure. Payment card information is handled directly by Stripe and is not stored on our servers. Unfortunately, the transmission of information via the internet is not completely secure, and we cannot guarantee the absolute security of information transmitted through our Website.

Your Privacy Choices

You may contact us at any time to ask what personal information we hold about you, to request that we correct inaccurate information, or to request deletion of information you have submitted through our Website forms, subject to any records we are required to retain by law or professional obligation.

California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA"), may give you additional rights over the personal information we collect about you, including the right to know what personal information we have collected, the right to request deletion, the right to correct inaccurate information, and the right to be free from discrimination for exercising these rights. We do not sell or share personal information as those terms are defined under the CCPA. To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children through our Website forms. If you believe we have inadvertently collected information from a child under 13, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically.

Contact Us

If you have questions or comments about this Privacy Policy, or would like to exercise any of the rights described above, please contact us at info@matrigene.com, (818) 658-2122, or 6618 San Fernando Rd, Glendale, CA 91201.